FAQ'sIf you have any further questions, please feel free to contact us or call us on 1800 655 841.
- Shop first and apply the gift card code to the checkout.
- After the order is confirmed any remaining balance on the Digital Gift Card can be used for future purchases, as long as the gift card is still valid.
- Please refer to original
- Digital Gift Card email to confirm card balance. Digital Gift Card cannot be topped up.
- Bosisto’s Digital Gift Cards can only be redeemed at eukybear.com.au.
- They are valid for 3 years from the date of purchase and cannot be replaced if lost or stolen, including instances where the incorrect email address has been supplied by the purchaser.
- Digital Gift Cards cannot be exchanged for cash, no change is given, no refunds are issued and they cannot be topped up.
- Digital Gift Cards are excluded from sitewide sales.
To ensure compliance with relevant regulatory requirements, certain Euky Bear products can only be shipped in limited quantities by road & rail. Therefore, to be compliant with Australia Post road & rail requirements, certain products within the Euky Bear portfolio can be limited in quantity, up to 2 units per order.
The products that this applies to are;
- 100ml Sniffly Nose Inhalant
- 100ml Sleepy Time Inhalant
- Hand & Surface Sanitizer
- Sniffly Nose Baby Essential Oil Blend
- Cuddle Calm Essential Oil Blend
- Tummy Ease Essential Oil Blend
- Bee Happy Essential Oil Blend
These products are unable to be delivered to Tasmania or other Islands or locations that are not reachable by rail or road in the Australia Post network.
Once you’ve placed your order, it joins a queue for immediate processing and despatch. We’re unable to make any changes or amendments to orders.
Please ensure all details are correct before submitting your order and in particular, we recommend double checking your email address and delivery address.Can I cancel my order?
Once you’ve placed your order, it joins a queue for immediate processing and despatch. We’re unable to make any changes or cancellations to orders.What are my payment options?
We accept Visa, Mastercard and Paypal
- We use Australia Post to ship your order.
- We are bound by Australia Post requirements including Dangerous Goods compliance, Tracking and Authority To Leave rules.
- Standard delivery times are up to 10 days, from order placement
- While we do our best to deliver your order within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods. During these times, some orders may be delayed due to the additional volume. Orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
- We offer FREE Shipping on orders over $40 (inc GST). Free Shipping is offered on orders over $40 after all after all discounts and promotions are applied.
- For orders under $40, there is a flat rate of $8.95.
- We will deliver your order in a single shipment.
- We only ship within Australia, using the Australia Post road & rail network.
- Due to regulatory requirements, Euky Bear products cannot be shipped by Sea or Air. This means that we are unable to ship to areas that cannot be reached by Road or Rail such as Tasmania and other Islands and remote locations.
- Please allow up to 5 days for us to dispatch your order from our warehouse.
- Once dispatched, you will be notified by email.
- Up to 3 days later you will receive a tracking email from Australia Post. This contains your tracking details and estimated delivery date.
- Just prior to delivery, you will receive another email or SMS from Australia Post confirming delivery time and location.
- Most orders will be delivered in 7 days from dispatch, however we cannot guarantee delivery times particularly during busy sale periods
- If your address is unattended at the time of delivery, and you have not provided Authority To Leave, Australia Post will leave a card confirming the nearest outlet for collection. If your order is not collected, your order will be forfeited.
- Yes. Euky Bear Orders can now be delivered to PO Boxes, Parcel Lockers & Post Offices.
You can make a claim for a replacement or refund due to one of the following:
- You believe that an item which was ordered by you has not been provided; or
- You are not satisfied with the quality of the goods you have received
Contact us through within 7 days of receiving your order, or 14 days from the date of placing your order. Please contact us
Please note: FGB reserves the right to inspect the goods before assessing the claim. Refunds are not available for change of mind.