FAQ's

• Go to My Account and follow the prompts to reset password.

• Shop first and apply the gift card code to the checkout.
• After the order is confirmed any remaining balance on the Digital Gift Card can be used for future purchases, as long as the gift card is still valid.
• Please refer to original Digital Gift Card email to confirm card balance.
• Digital Gift Card cannot be topped up.

• Euky Bear Digital Gift Cards can only be redeemed at eukybear.com.au.
• They are valid for 3 years from the date of purchase and cannot be replaced if lost or stolen, including instances where the incorrect email address has been supplied by the purchaser.
• Digital Gift Cards cannot be exchanged for cash, no change is given, no refunds are issued and they cannot be topped up.
• Digital Gift Cards are excluded from sitewide sales.

For full Terms & Conditions, please click here. For further queries please contact customer service

To ensure compliance with relevant regulatory requirements, certain Euky Bear products can only be shipped in limited quantities by road & rail. Therefore, to be compliant with Australia Post road & rail requirements, certain products within the Euky Bear portfolio can be limited in quantity, up to 2 units per order.

The products that this applies to are;

• 100ml Sniffly Nose Inhalant
• 100ml Sleepy Time Inhalant
• Sniffly Nose Baby Essential Oil Blend
• Cuddle Calm Essential Oil Blend
• Tummy Ease Essential Oil Blend

These products are unable to be delivered to Tasmania or other Islands or locations that are not reachable by rail or road in the Australia Post network.

• Once your order is placed through our secure Shopify checkout system, it is immediately sent for processing and then despatched.
• Due to the secure nature of the system and checkout, our Customer Service team are unable to change any aspect of the order including product changes, updating the delivery address or cancelling the order.
• Please ensure all details are correct before submitting your order and we recommend double checking your email address and delivery address.

• Once your order is collected by the carrier from our warehouse, only the carrier is authorised to communicate with the customer and advise if changes are possible. Our Customer Service team is not authorised to discuss orders on your behalf.
• Once your order is shipped, you will receive an email or SMS from our delivery partner containing the tracking details of your order. It is possible to directly contact the delivery partner to see if your order can be redirected using the tracking / consignment number provided. Please note if the redirected address is over 10km from the original address, you may need to pay additional charges to the courier. Please also, note it can take up to 24 hours for the tracking number to become active.

• We accept Visa, Mastercard and Paypal

• We use Australia Post to ship your order.
• We are bound by Australia Post requirements including Dangerous Goods compliance, Tracking and Authority To Leave rules.

• Standard delivery times are up to 10 days, from order placement
• While we do our best to deliver your order within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods. During these times, some orders may be delayed due to the additional volume. Orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

• We offer FREE Shipping on orders over $40 (inc GST). Free Shipping is offered on orders over $40 after all after all discounts and promotions are applied.
• For orders under $40, there is a flat rate of $8.95.
• We will deliver your order in a single shipment.

• We only ship within Australia, using the Australia Post road & rail network.
• Due to regulatory requirements, Euky Bear products cannot be shipped by Sea or Air. This means that we are unable to ship to areas that cannot be reached by Road or Rail such as Tasmania and other Islands and remote locations.

• Please allow up to 7 days for us to dispatch your order from our warehouse.
• Once dispatched, you will be notified by email.
• Up to 3 days later you will receive a tracking email from Australia Post. This contains your tracking details and estimated delivery date.
• Just prior to delivery, you will receive another email or SMS from Australia Post confirming delivery time and location.
• Most orders will be delivered in 7 days from dispatch, however we cannot guarantee delivery times particularly during busy sale periods

• If your address is unattended at the time of delivery, and you have not provided Authority To Leave, Australia Post will notify you via the AusPost app, email or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card confirming the nearest outlet for collection. If your order is not collected, your order will be forfeited.

• Yes. Euky Bear Orders can now be delivered to PO Boxes, Parcel Lockers & Post Offices.

You can make a claim for a replacement or refund due to one of the following:

• You believe that an item which was ordered by you has not been provided; or
• You are not satisfied with the quality of the goods you have received

Contact us within 7 days of receiving your order, or 14 days from the date of placing your order.

It can take up to 14 days for funds to be returned back into your accountafter a refund has been submitted.

Please note: FGB reserves the right to inspect the goods before assessing the claim. As a result, we may ask that you send the product in question back to us or request photos to support the claim. Refunds are not available for change of mind.

• To view our Privacy Policy please click here.

• The information on this page may change at any time at our discretion and without notice. We encourage you to review this information regularly. To view our detailed terms and conditions, please click here.